TERMS & CONDITIONS – WHOOP MOOD

 

1.  GENERAL

These Terms and Conditions apply to all orders placed with Whoop Mood Ltd. By accessing our website and/or purchasing from us, you agree to be bound by these Terms.

We reserve the right to update or modify these Terms at any time without prior notice.

 

2.  COMPANY INFORMATION

Whoop Mood Ltd

Company Number: 16801037

Curtis House, 34 Third Avenue Office 25

Brighton and Hove BN3 2PD

United Kingdom

Email: info@whoopmood.com Phone: +44 7463 040219

 

3.  PRODUCTS

All products are intended for professional use within the beauty industry. It is the responsibility of the customer to ensure correct usage.

We make every effort to display product colours accurately; however, variations may occur due to screen settings.

 

4.  ORDERS

• All orders are subject to availability
• We reserve the right to refuse or cancel any order at our discretion
• Once an order is placed, it cannot be modified or cancelled after dispatch

5.  PRICING & PAYMENT

• All prices are listed in GBP (£) unless otherwise stated
• Prices may change without notice
• Payment must be made in full before dispatch

We accept major payment methods including credit/debit cards and other secure payment providers.

 

6.  SHIPPING

• Orders are processed within 1–3 working days
• Delivery times may vary depending on location
• We are not responsible for delays caused by couriers or customs Risk of loss passes to the customer upon delivery.

7.  RETURNS & REFUNDS

Due to hygiene reasons, we do not accept returns on opened or used products.

We only accept returns if:

• The item is faulty
• The item is incorrect

You must notify us within 48 hours of receiving your order. Approved returns must be unused and in original packaging.

8.  LIABILITY

Whoop Mood Ltd shall not be held liable for:

• Incorrect use of products
• Allergic reactions or misuse
• Indirect or consequential losses

Customers must follow proper professional procedures when using products.

 

9.  INTELLECTUAL PROPERTY

All content on this website, including logos, images, and product descriptions, is the property of Whoop Mood Ltd and may not be used without permission.

 

10.  PRIVACY

We are committed to protecting your personal data. Any information collected is handled in accordance with our Privacy Policy.

 

11.  GOVERNING LAW

These Terms are governed by the laws of England and Wales.

 

12.  CONTACT

For any questions regarding these Terms, please contact:

Whoop Mood Ltd

Curtis House, 34 Third Avenue Office 25

Brighton and Hove BN3 2PD

United Kingdom

Email: info@whoopmood.com Phone: +44 7463 040219

 

Last updated: April 2026